Terms and Conditions

These terms and conditions of sale apply to all sales made on the Kalinas Perles website.

The website https://kalinasperles.com/ is operated by:

• Kalinas et Tainos
• located at 23 Rue du Général De Gaulle, 97133 Gustavia, Saint Barthélemy
• Website URL: https://kalinasperles.com/
• Email: [email protected]
• Phone number: +59 0690 6593 00

The Kalinas Perles website offers the following products for sale: Jewelry.

The client acknowledges having read and accepted the terms and conditions of sale prior to placing their order. Therefore, confirming the order implies acceptance of the terms and conditions of sale.

These general terms and conditions express the full obligations of the parties. In this regard, the buyer is deemed to accept them without reservation. These terms and conditions of sale apply to the exclusion of any other conditions, including those applicable to in-store sales or through other distribution and marketing channels. They are accessible on the Kalinas Perles website and will prevail, if necessary, over any other version or conflicting document.

The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to modify these terms and conditions occasionally. They will apply as soon as they are published online.

If any sales condition is missing, it will be considered governed by the practices in force in the distance selling sector whose companies are based in France.

These terms and conditions of sale apply from July 7, 2026.

Last updated: July 7, 2026.

The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer from the Kalinas Perles website.

These conditions apply to purchases made on the Kalinas Perles website. These purchases concern the following products: Jewelry.

The buyer acknowledges having received, prior to placing their order and concluding the contract, in a readable and understandable manner, these general terms and conditions of sale and all the information listed in Article L. 221-5 of the French Consumer Code.

The following information is provided to the buyer in a clear and understandable manner:

• the essential characteristics of the goods;
• the price of the goods and/or the method of calculating the price;
• if applicable, any additional transport, delivery, or postage costs and any other potential fees;
• in the absence of immediate contract execution, the date or deadline by which the seller commits to delivering the goods, regardless of their price;
• information relating to the seller’s identity, postal, telephone, and electronic contact details, and activities, as well as information regarding legal guarantees, digital content functionalities, and, where applicable, its interoperability, the existence and implementation of warranties, and other contractual conditions.

The buyer has the option to place their order online, from the online catalog and using the form provided, for any product, subject to availability. The buyer will be informed of any product or item unavailability.

For the order to be validated, the buyer must accept these general terms and conditions by clicking where indicated. The buyer must also choose the delivery address and method, and finally confirm the payment method.

The sale will be considered final:

• after the seller sends the buyer an email confirming the acceptance of the order;
• and after the seller has received full payment.

Any order implies acceptance of the prices and product descriptions available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, such as non-payment, incorrect address, or other issues with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved.

For any questions regarding the status of an order, the buyer can call the following phone number: +59 0690 6593 00 (local call rate), on the following days and hours: Monday to Saturday, from 8 AM to 8 PM, or send an email to the seller at the following email address: [email protected].

The online provision of the buyer’s credit card number and the final validation of the order will serve as proof of the buyer’s agreement:

• the enforceability of the amounts due under the order form;
• signature and express acceptance of all transactions carried out.

In the event of fraudulent use of the credit card, the buyer is invited to contact the seller immediately at the following phone number: +59 0690 6593 00.

The seller provides the buyer with an order confirmation via email.

The computerized records, kept in the seller’s computer systems under reasonable security conditions, will be considered proof of the communications, orders, and payments between the parties. The archiving of order forms and invoices is done on a reliable and durable medium that can be produced as proof.

The products governed by these general terms and conditions are those presented on the seller’s website and offered for sale, subject to availability.

The seller makes every effort to present and describe the products as accurately as possible, including their essential characteristics, composition, dimensions and, where applicable, origin.

Photographs, illustrations and visuals are intended to present the products. Minor variations in colour, shade or appearance may occur depending on screen display settings or the natural characteristics of the materials used.

Such variations do not limit the buyer’s statutory rights, including rights under the legal guarantee of conformity.

The seller reserves the right to modify its prices at any time but agrees to apply the rates in effect at the time of the order, subject to availability on that date.

Prices are indicated in euros. They do not include delivery charges, which are billed additionally and indicated before the order is confirmed. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.

If one or more taxes or contributions, including environmental taxes, are created or modified, whether increased or decreased, this change may be reflected in the sale price of the products.

This is an order with an obligation to pay, meaning that placing the order requires the buyer to make payment.

To pay for their order, the buyer may choose from all the payment methods made available by the seller and listed on the seller’s website. The buyer guarantees to the seller that they have the necessary authorizations to use the chosen payment method when validating the order form. The seller reserves the right to suspend any order processing and delivery in the event of payment authorization refusal by officially accredited organizations or in the event of non-payment. The seller also reserves the right to refuse to make a delivery or honor an order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is ongoing.

Payment in full is due at the time of the order, using the following methods:

• credit card
• paypal

Except in cases of force majeure or exceptional closure of the online store, clearly announced on the website, products are shipped subject to availability.

The applicable delivery times are those indicated on the website before the order is placed and in the order confirmation sent to the buyer.

For deliveries to mainland France and Corsica, the indicative delivery time is 7 to 10 days from the day following the registration of the order, unless otherwise stated at the time of the order.

For deliveries to French overseas territories or any other country, the applicable delivery terms, costs and delivery times are indicated to the buyer before the order is confirmed.

Where no delivery date or period has been agreed, the seller shall deliver the goods without undue delay and no later than thirty (30) days after the conclusion of the contract.

If the agreed delivery deadline is not met, the buyer may require the seller to deliver the goods within a reasonable additional period, by written notice on a durable medium.

If the seller fails to deliver within that additional period, the buyer may terminate the contract by written notice on a durable medium. The contract shall be deemed terminated upon receipt by the seller of the termination notice, unless the seller has performed in the meantime.

The buyer may terminate the contract immediately where the seller refuses to deliver the goods or where the delivery deadline was an essential condition for the buyer.

In the event of termination of the contract due to failure to deliver, the seller shall reimburse all sums paid by the buyer no later than fourteen (14) days after the date on which the contract was terminated.

If a product becomes unavailable after the order has been placed, the buyer shall be informed as soon as possible. The buyer may then cancel the order and obtain a refund of the sums paid or, if the buyer agrees, choose a replacement product.

Delivery means the transfer to the consumer of physical possession or control of the goods.

Products are delivered to the address provided by the buyer when placing the order. The buyer is responsible for the accuracy and completeness of the delivery information provided.

Any parcel returned to the seller because the delivery address is incomplete, incorrect or unclaimed may be reshipped at the buyer’s expense, subject to the buyer’s prior agreement.

Upon receipt of the order, the buyer is invited to check the apparent condition of the parcel and products. If the parcel is visibly damaged, opened or presents an apparent anomaly, the buyer is invited to report this to the carrier and the seller as soon as possible.

The buyer may make reservations with the carrier where possible. Such reservations help facilitate the handling of a claim, without limiting the buyer’s statutory rights.

The provisions relating to delivery errors, non-conforming products, statutory guarantees and the right of withdrawal are set out in the relevant articles of these general terms and conditions.

The buyer is invited to notify the seller as soon as possible after receiving the order of any delivery error, missing product, damaged product or product that does not correspond to the order.

This notification may be made:

• by telephone: +59 0690 6593 00;
• by email: [email protected].

This procedure is intended to facilitate the prompt handling of the request. It does not limit the buyer’s statutory rights, including rights under the legal guarantee of conformity and the legal guarantee against hidden defects.

After reviewing the request, the seller shall provide the buyer with the applicable return, replacement or refund arrangements.

Where the delivery error, lack of conformity or damage is attributable to the seller, the necessary return costs shall be borne by the seller, in accordance with the arrangements communicated to the buyer.

14.1 Legal Guarantee of Conformity

The seller is required to provide goods that conform to the contract and to the criteria set out in Articles L.217-3 et seq. of the French Consumer Code.

The seller is liable for any lack of conformity existing at the time of delivery and appearing within two (2) years from delivery.

In the event of a lack of conformity, the buyer is entitled to have the goods brought into conformity by repair or replacement, subject to the conditions provided by law. The buyer may choose between repair and replacement, unless the chosen solution is impossible or would result in disproportionate costs for the seller.

The goods shall be brought into conformity within a reasonable period, which may not exceed thirty (30) days from the buyer’s request, and without significant inconvenience to the buyer, taking into account the nature of the goods and the purpose sought by the buyer.

The bringing into conformity of the goods shall be carried out free of charge for the buyer. Where necessary, it includes the collection of the non-conforming goods and the delivery or shipment of the repaired or replacement goods.

The buyer may request a price reduction or termination of the contract in the cases provided by law, including where the seller refuses to bring the goods into conformity, where this is not completed within the legal time limit, where it causes significant inconvenience to the buyer, or where the lack of conformity persists despite an attempt to bring the goods into conformity.

The buyer may also immediately request a price reduction or termination of the contract where the lack of conformity is sufficiently serious to justify it. However, termination of the contract may not be requested where the lack of conformity is minor, unless the seller proves otherwise.

Any lack of conformity appearing within twenty-four (24) months of delivery is presumed to have existed at the time of delivery, unless proven otherwise or unless such presumption is incompatible with the nature of the goods or the alleged lack of conformity.

14.2 Legal Guarantee Against Hidden Defects

The seller is liable for hidden defects in the goods sold, under the conditions set out in Articles 1641 et seq. of the French Civil Code.

This guarantee applies where the goods sold contain a hidden defect rendering them unfit for their intended use or reducing such use to such an extent that the buyer would not have purchased them, or would have paid a lower price, had they known of the defect.

Under the legal guarantee against hidden defects, the buyer may choose between cancellation of the sale and a reduction in the purchase price, in accordance with Article 1644 of the French Civil Code.

Any action based on hidden defects must be brought within two (2) years from the discovery of the defect.

14.3 Commercial Guarantee

Where applicable, any commercial guarantee offered by the seller or manufacturer is in addition to, and does not replace, the legal guarantees set out above.

The terms, duration, territorial scope and conditions of implementation of any commercial guarantee are specified in the document provided to the buyer or supplied with the relevant product.

15.1 Principle

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer has a period of fourteen (14) calendar days to exercise their right of withdrawal, without having to provide any reason and without incurring costs other than those provided for by law.

For contracts relating to the sale of goods, this period starts on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

Where an order includes several goods delivered separately, the withdrawal period starts on the day on which the consumer receives the last item.

15.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, the buyer must notify the seller of their decision before the expiry of the fourteen (14)-day period.

The buyer may submit their withdrawal request:

• via the withdrawal form available at:
  https://kalinasperles.com/en/withdrawal-form/;
• by email to:
  [email protected];
• or by post to:
  Kalinas et Tainos
  23 Rue du Général De Gaulle
  97133 Gustavia, Saint-Barthélemy.

Use of the withdrawal form made available on the website is optional. Any clear and unequivocal statement expressing the buyer’s intention to withdraw shall be accepted.

Where the withdrawal request is submitted electronically, the seller shall send the buyer an acknowledgement of receipt on a durable medium.

15.3 Return of Products

The buyer must return or hand over the products to the seller without undue delay and no later than fourteen (14) days after notifying the seller of their decision to withdraw.

The return arrangements and return address shall be communicated to the buyer after receipt of the withdrawal request, unless otherwise indicated on the website.

The direct costs of returning the products shall be borne by the buyer, unless the error is attributable to the seller or the seller has expressly stated otherwise.

The buyer may handle the products to establish their nature, characteristics and proper functioning. However, the buyer may be held liable for any depreciation in value resulting from handling beyond what is necessary for that purpose.

15.4 Refund

Where the right of withdrawal is validly exercised, the seller shall reimburse all sums paid by the buyer, including the delivery costs corresponding to the standard delivery method offered.

Any additional costs resulting from the buyer’s choice of a delivery method more expensive than the standard delivery method offered shall not be reimbursed.

The refund shall be made without undue delay and no later than fourteen (14) days after the date on which the seller is informed of the buyer’s decision to withdraw.

The seller may defer the refund until the products have been recovered or until the buyer provides proof that the products have been sent back, whichever occurs first.

The refund shall be made using the same means of payment as that used by the buyer for the original transaction, unless the buyer expressly agrees to another method that does not incur any cost for the buyer.

15.5 Exceptions to the Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised for goods made to the consumer’s specifications or clearly personalised.

This exclusion applies in particular to jewellery made to measure, personalised, engraved, modified or manufactured according to characteristics expressly chosen by the buyer.

The right of withdrawal does not apply to any other cases of exclusion provided for in Article L.221-28 of the French Consumer Code.

Any circumstances beyond the control of the parties that prevent the normal execution of their obligations are considered grounds for exoneration from the parties’ obligations and lead to their suspension.

The party invoking the circumstances mentioned above must immediately inform the other party of their occurrence, as well as their cessation.

Force majeure will be considered any irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties, and which cannot be prevented by them, despite all reasonably possible efforts. Expressly, in addition to those usually recognized by French courts and tribunals, the following are considered force majeure or fortuitous events: the blockage of means of transportation or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks, or difficulties specific to external telecommunications networks beyond the clients’ control.

The parties will consult each other to examine the impact of the event and agree on the conditions under which the contract’s execution will be continued. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the affected party.

The content of the website remains the property of the seller, who is the sole holder of the intellectual property rights on this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

Personal data provided by the buyer are necessary for processing orders, delivery, invoicing, customer service and the handling of any withdrawal, return or warranty requests.

Such data may be shared with service providers involved in the performance of the order, including payment providers, delivery providers, hosting providers and technical service providers, only to the extent necessary for their respective services.

Personal data are processed in accordance with applicable data protection laws and regulations.

In accordance with applicable regulations, the buyer has, in particular, the right to access, rectify, erase, restrict processing of, object to processing of and, where applicable, receive a copy of their personal data in a portable format.

To exercise these rights or ask any question regarding the processing of personal data, the buyer may contact the seller at: [email protected].

For further information on data collected, purposes of processing, recipients, retention periods and the rights of data subjects, users are invited to consult the Privacy Policy available on the website.

If one or more provisions of these general terms and conditions are deemed invalid or declared as such under a law, regulation, or as a result of a final decision by a competent court, the other provisions will retain their full force and effect.

The fact that one party does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted as a waiver of the obligation in question for the future.

In the event of any difficulty in interpreting any of the titles heading the clauses and any of the clauses, the titles shall be deemed non-existent.

These general terms and conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be considered legally binding in case of a dispute.

In the event of a dispute, the buyer is invited to first submit a written complaint to the seller in order to seek an amicable resolution.

In accordance with the provisions of the French Consumer Code relating to the amicable settlement of disputes, if no satisfactory solution is reached or if no response is received within a reasonable period, the consumer may refer the matter free of charge to the consumer mediator appointed by the seller:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu
75008 Paris
France
Website: https://www.cm2c.net

The matter may only be referred to the mediator after the buyer has first submitted a written complaint to the seller. The buyer remains free to accept or refuse mediation and retains the right to pursue any remedies available under the applicable regulations.

These general terms and conditions are subject to the application of French law. The competent court is the judicial court.

This applies to both substantive and procedural rules. In the event of a dispute or claim, the buyer will first contact the seller to seek an amicable solution.

Personal data collected through use of the website, account creation, orders, payments, withdrawal requests and customer service are processed in accordance with applicable data protection laws and regulations.

Information concerning the data collected, processing purposes, legal bases, recipients, retention periods, rights of data subjects and cookies is detailed in the Privacy Policy available on the website.

For any question or to exercise their rights, users may contact Kalinas et Tainos at: [email protected].